Privacy Policy

Who We Are

Visage Skin Clinique is a surgeon-led medical aesthetic clinic located at 128 Pine Street, Suite 200, Sudbury, Ontario. We are operated under the medical direction of Dr. Christopher Szeto, MD FRCSC.

We are the data controller responsible for your personal information collected through our clinic, website, and booking systems.

Information We Collect

We collect personal information necessary to provide safe, effective, and personalized aesthetic care. This may include:

• Full name, date of birth, and contact information
• Health history, medications, and medical conditions relevant to treatment
• Treatment records, consultation notes, and before/after photography (with consent)
• Billing and payment information
• Website usage data collected via cookies and analytics tools
• Communications you send to us via email, phone, or text

How We Use Your Information

Your information is used solely to provide and improve your care and clinic experience. Specifically:

• To assess your suitability for treatments and create personalized care plans
• To communicate with you about appointments, follow-ups, and results
• To process payments and maintain accurate billing records
• To send you relevant clinic updates, promotions, or educational content (with your consent)
• To comply with our legal and regulatory obligations as a medical aesthetic clinic
• To improve our services and website experience

We will never sell your personal information to third parties.

How We Share Your Information

We may share your information only in the following limited circumstances:

• With our booking and practice management software providers who process data on our behalf
• With other treating physicians or specialists when a referral is necessary for your care
• As required by law, regulatory bodies, or court order
• In the event of a medical emergency where disclosure is necessary to protect your health or safety

All third-party service providers we work with are contractually required to protect your information and use it only as directed by us.

Photography & Consent

Before/after photography and treatment documentation is used solely for your clinical record and to assess treatment outcomes. We will always obtain your explicit written consent before using any photographs or identifying information for marketing, social media, or educational purposes.

You may withdraw your consent for marketing use of your images at any time by contacting us directly.

Cookies & Website Data

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site. This includes:

• Essential cookies required for the website to function
• Analytics cookies that help us understand site traffic and usage patterns
• Marketing cookies used to deliver relevant content (only with your consent)

You can manage your cookie preferences through your browser settings at any time.

How We Protect Your Information

We take the security of your personal information seriously. We use industry-standard security measures including encrypted data storage, secure booking systems, and restricted staff access to protect your information from unauthorized access, disclosure, or loss.

Our practice management system complies with applicable Canadian healthcare privacy standards.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Withdraw consent for non-essential uses of your information
• Request that we delete your information, subject to our legal obligations to retain clinical records
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information below.

Retention of Records

As a medical aesthetic clinic, we are required by Ontario law to retain patient records for a minimum of 10 years from the date of last treatment, or 10 years after a patient turns 18, whichever is later. After this period, records are securely destroyed.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The most current version will always be available on our website. We encourage you to review it periodically.